GridServer Hosting Service Level Agreement
Because uninterrupted delivery of our customers’ presence is of paramount importance, GridSouth's GridServer hosting solution is designed to improve the manageability, security, and resilience of this mission critical corporate function, providing the following service level commitments:
Network Uptime
Network availability is key to ensuring consistent server operation. GridSouth Networks guarantees 100% network uptime.
GridServer Availability
A company's on-line presence can become unavailable for many reasons - both planned and unplanned. GridSouth Networks has deployed it Dedicated GridServer Hosting services using Over-engineering™ so as to virtually eliminate downtime. GridSouth Networks guarantees 100% access to your corporate GridServer resources.
Technical Support
GridSouth Networks Over-engineering™ extends to our Technical Support services. GridSouth Networks will respond to misson-critical technical support issues within 30 minutes or less.
In the unlikely event that GridSouth Networks does not achieve our stated service level commitments, service credits will be provided on an incident-by-incident basis. A GridSouth Networks sales representative will be happy to provide you with additional information
View GridSouth Networks Dedicated GridServer Hosting Plans